At Zavex Brands, operated by LUVERA BRANDS LIMITED, we aim to provide a smooth and reliable shopping experience. If you are not satisfied with your purchase, you may request a return under the conditions below.

1. Return Period

  • Returns are accepted within 14 days of delivery
  • Items must be unused and in original condition
  • All original packaging, tags, and labels must be intact

2. Non-Returnable Items

We do not accept returns for:

  • Items that have been worn, used, or damaged
  • Products without original packaging or tags
  • Personal items such as certain accessories or hygiene-related products

3. Return Process

To request a return:

  1. Contact our support team with your order details
  2. Wait for return approval and instructions
  3. Ship the item back to the provided address

Returns sent without approval may not be accepted.

4. Refunds

  • Refunds are processed after inspection of the returned item
  • Approved refunds will be issued to the original payment method
  • Processing time may take 5–10 working days

5. Shipping Costs

  • Original shipping fees are non-refundable
  • Return shipping costs are the responsibility of the customer unless the item is faulty

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the issue
  • We will arrange a replacement or refund

7. Order Cancellation

Orders can only be cancelled before they are dispatched. Once shipped, cancellation is no longer possible.

8. Important Note

Customers have the right to return their order within 14 days of receiving the item, in accordance with UK Consumer Contracts Regulations.

9. Contact

For all return and refund inquiries, please contact our support team through the Contact page.

Email: Sales@zavexbrands.com or Contact@zavexbrands.com